Política de reembolso
At PST Pool Supplies, we understand that sometimes a product may not meet your expectations or requirements. That's why we have a hassle-free return policy in place to ensure your satisfaction.
30-Day Return Window: We accept returns within 30 days of the date you received the item.
Store Credit or Restocking Fee: For returns made outside of the 30-day window, we offer two options. You can choose to receive store credit, which can be used towards future purchases on our website. Alternatively, if you prefer a refund, a restocking fee may be applied to cover the costs associated with processing the return outside of the return window.
Reporting Damaged Orders: We take great care in packaging and shipping your orders to ensure they arrive in perfect condition. However, if you receive a damaged order, it is important to report it to us within 48 hours of receiving the package. Please contact our customer support team with your order details and a description of the damage, and we will assist you in resolving the issue.
Return Process: To initiate a return, please follow these steps:
- Navigate to your Orders page.
- Locate the Order that you would like to return.
- Click "Request Return".
- Select the reason for your return & leave a note.
- Click "Request Return".
After requesting a return, we will review the request and if approved, we will provide you with a prepaid label for your return.
Refunds: Once we receive your returned item, our team will inspect it to ensure it is in its original condition. If the item is deemed eligible for a refund, we will process it within 1 to 2 business days. The refund will be issued to the original payment method used for the purchase.
Exclusions: Please note that certain items are non-returnable, including but not limited to:
- Items that have been used, damaged, or altered by the customer.
- Items that are not in their original packaging.
- Items that are marked as final sale or clearance.
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with pst-dev-store is a positive one.
